accessibility & help

Find my missing family

Looking for family after the Grenfell Tower fire? 

If people are concerned about a family member they should call the Metropolitan Police Service Incident Room number – 0800 032 4539. This is open 24 hours a day. If someone was reported as missing and has been found safe, please call the Incident Room with an update.

Concerned about family affected by floods in Bangladesh?

Our partners the Bangladesh Red Crescent are supporting people affected by severe flooding and landslides on 12 June. This includes tracing missing persons and restoring contact between family members. If you need information about someone who may have been affected, follow the steps below to contact us.

Have you been separated from your family by war, a natural disaster or migration? Find out how we may be able to help you.

How we can help

We may be able to help you:

  • find your missing family: we can help when families are separated by armed conflict, disaster or migration
  • deliver family news: when normal means of communication break down, we can still send Red Cross messages to relatives. (Note: we do not send money or packages.) 
  • get a certificate of detention: for people who have been visited and registered by the International Committee of the Red Cross (ICRC) while detained, we may be able to provide confirmation of detention. 

All our services are free and confidential.

Contact us


How it works

  1. Click on the 'Contact us' button above. On the next page put your town or postcode in the box and click search.
  2. Then you can call your local team or click the 'Request' button to complete an online form.
  3. A member of the tracing team will contact you and arrange an appointment.
  4. At the appointment we will help you fill in a form. This asks lots of questions that will help us search for your family. We need as much information as possible. You can bring an adult family member, colleague or friend to help you at the appointment. We can also try to provide an interpreter.
  5. Once you have told us where you think your family members are staying, we will contact our colleagues in that country and ask them to help in the search.
  6. We cannot promise success, but will contact you as soon as we receive any news.

Looking for family in Afghanistan?

Following a security incident involving eight members of staff on 8 February in Jawzjan province, Afghanistan, the ICRC has suspended all tracing activities in the country.

As a result, the International Family Tracing service is unable to accept any new tracing enquiries from individuals looking for their family in Afghanistan until further notice. We advise you to check this page regularly for any update to the service.

The only service that we are currently able to offer for enquiries to Afghanistan is Trace the Face, an online tracing tool that uses photographs to help family members find each other. 

Visit the Trace the Face website for more information and to look through photos, or contact your local office following the instructions above to publish your own photo.

Questions about finding your missing family?



Departure and arrivals board at an airport

ንዝጠፍኡ ስድራ ቤትኩም ርኸቡ

ነቶም ብሰንኪ ግጭት፣ ዕንወት ወይ ስደት ዝጠፍኡ እተፍቅርዎም ስድራቤትኩም ኣብ መላእ ዓለም ነናድየልኩም ኢና። ናብ መላእ ሃገራውያን ዶባት ድማ መልእኽታት ንሰድድ ኢና።

Marie needed our help to reunite with her family.

Other organisations that could help find missing family

There are several organisations that can help you find someone in the UK or overseas.

Male silhouette against the sky

Finding missing family true stories

For more than 100 years, the Red Cross has helped people find those they have lost because of conflict or disaster. Read their stories.


International Day of the Disappeared

International Day of the Disappeared is on 30 August, every year - when we recognise the numbers of people still missing through conflict, disaster and migration.


'I was so worried about my family, I couldn't eat'

Saytun Ali smiling

As a teenager, Saytun was forced to flee Somalia. She left her family behind - but we helped to put them back in touch.

Read her story >